Policy and
Procedures

S & S Tresses by Shiree B.

Returns & Refunds Policy

 

Effective Date: 07/01/25

Thank you for shopping with S & S Tresses by Shiree B. We take pride in providing high-quality, handcrafted hair care products. Due to the personal and hygienic nature of our products, all sales are final.

 

Final Sale Policy

All items purchased from S & S Tresses are considered final sale and are non-returnable and non-refundable. This policy is in place to ensure the integrity, safety, and hygiene of all products sold.

 

Damaged or Defective Items

While all sales are final, we are committed to ensuring your satisfaction. If your order arrives damaged or defective, please contact us within 3 days of delivery with the following information:

• Your order number

• A clear photo of the damaged or incorrect item(s)

• A brief description of the issue

 

We will review your request and, if approved, provide a replacement or store credit at our discretion.

 

Order Issues

If you experience issues such as:

• Receiving the wrong item

• Missing items from your order

 

Please notify us within 3 days of receipt so we can resolve the issue promptly.

 

Contact Us

For questions or concerns regarding your order, please reach out to our Customer Service team:
📧 Email: bookershiree@gmail.com
📞 Phone: 206-731-9981